{"id":5766,"date":"2015-01-30T11:34:53","date_gmt":"2015-01-30T19:34:53","guid":{"rendered":"http:\/\/community.nrs.com-2\/?p=5766"},"modified":"2017-10-16T16:53:56","modified_gmt":"2017-10-16T23:53:56","slug":"owning-letter-customers","status":"publish","type":"post","link":"https:\/\/community.nrs.com\/duct-tape\/2015\/01\/30\/owning-letter-customers\/","title":{"rendered":"Owning It: A Letter to Our Customers"},"content":{"rendered":"<p>Last month we celebrated our one-year anniversary as a 100% employee-owned company, an occasion that honestly came and went without a lot of to-do. No special announcement, no awards, no steak lunch. Hey, we\u2019re business owners, we\u2019ve got work to do! Still, it\u2019s worth taking a moment to \u00a0reflect on where we\u2019re at, how we got here and where we\u2019re headed next.<\/p>\n<p>But first, let us take the time to say thanks. Thanks for your support over the past year, and the previous 42. Thanks for believing in us, our gear and our customer service. Thanks for letting us be a part of your adventures on the water. Thanks for your phone calls, emails, instant chats, comments, likes, and all the other ways you keep in touch. Thanks for subscribing to our e-Newsletter and catalog. Thanks for reading this blog. Thanks for your positive\u2014and negative\u2014feedback. And thanks, of course, for helping us keep the lights on around this place.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5771\" src=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185936\/ESOP-Letter-Image-Grid-2.jpg\" alt=\"ESOP-Letter-Image-Grid-2\" width=\"684\" height=\"342\" srcset=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185936\/ESOP-Letter-Image-Grid-2.jpg 684w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185936\/ESOP-Letter-Image-Grid-2-300x150.jpg 300w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185936\/ESOP-Letter-Image-Grid-2-500x250.jpg 500w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185936\/ESOP-Letter-Image-Grid-2-50x25.jpg 50w\" sizes=\"auto, (max-width: 684px) 100vw, 684px\" \/><!--more--><\/p>\n<p>Becoming owners has been both exciting and a little scary for the NRS crew. Exciting because the link between our work and our well-being, between our performance and the company\u2019s success, has never seemed more real. Scary because in taking ownership of the company, we also take ownership of its success or failure over time. [Insert tired analogy about rowing a boat down the river here.] But that\u2019s the kind of scary we can handle.<\/p>\n<p>Twelve months later, we\u2019re a little less scared and even more excited. In 2014 we introduced the H2Core layering system, redesigned our HydroSkin line, and built our best drysuits and drytops ever. To better serve our international customers, we opened a distribution center in the Netherlands and will soon open another in British Columbia, Canada. We continued our endless efforts to make <a href=\"https:\/\/www.nrs.com\/\">nrs.com<\/a> the best online experience possible, while bringing you great films, photos, stories and educational resources. We also celebrated the 80<sup>th<\/sup> birthday of the man who made all this possible, our founder and President, Bill Parks.<\/p>\n<p>But enough looking back. Here\u2019s what\u2019s coming in 2015.<\/p>\n<p><strong>New Gear<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-5785\" src=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185930\/Studio_JBoling_Details_0193-1000x553.jpg\" alt=\"Studio_JBoling_Details_0193\" width=\"624\" height=\"345\" srcset=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185930\/Studio_JBoling_Details_0193-1000x553.jpg 1000w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185930\/Studio_JBoling_Details_0193-300x166.jpg 300w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185930\/Studio_JBoling_Details_0193-500x276.jpg 500w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185930\/Studio_JBoling_Details_0193-50x28.jpg 50w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185930\/Studio_JBoling_Details_0193.jpg 1024w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p>Since we manufactured our first dry bags in 1977 out of surplus truck tarp material, we\u2019ve been committed to building gear that\u2019s functional, durable and reliable\u2014and that will never change. But as our sports have progressed, so have the design and construction of our products. Our focus today isn\u2019t just on functional reliability, it\u2019s on a concept we call ultimate utility. Ultimate utility is about more than just getting the job done, it\u2019s about creating gear and apparel that enhances your experiences with performance, comfort, convenience and\u2014even though the truck tarp worked great\u2014style. Some of this year\u2019s headliners include an adventure creeking boot called the Velocity, a river-pub shoe called the Crush, two new paddling suits for sea kayakers, a lightweight boat cart, and two new SUPs. And, let\u2019s not forget, some sweet hats. Stay tuned: the complete New Gear Guide coming soon.<\/p>\n<p><strong>More Stoke<\/strong><\/p>\n<p><iframe loading=\"lazy\" width=\"970\" height=\"546\" src=\"https:\/\/www.youtube.com\/embed\/O7X9hpeJNXw?feature=oembed\" frameborder=\"0\" allowfullscreen><\/iframe><\/p>\n<p>Mixing daydream-inducing photos and gear, the NRS catalog has long provided inspiration for boaters eddied out at home (and in the bathroom), wishing they were on the water. We\u2019ll not only uphold that tradition this year with several bathroom-worthy catalogs, but we\u2019ll serve up more stoke than ever on the web. After kicking off 2015 with <a href=\"\/duct-tape\/2015\/01\/05\/coast\/\" target=\"_blank\" rel=\"noopener\"><em>The Coast<\/em><\/a>, maybe our most inspiring film to date, we\u2019ll bring you several more shorts at <a href=\"\/nrs-films\/\" target=\"_blank\" rel=\"noopener\">nrsfilms.com<\/a>, plus a continuous feed of fresh images and original stories. In March we\u2019ll launch <em>Expedition Q<\/em>, a creative documentary that follows four friends\u2019 journey by traditional kayak across southern Baffin Island. In early May we\u2019ll share <em>The Important Places,<\/em> filmmaker Forest Woodward\u2019s story of a father and son reconnecting while rafting the Grand Canyon. And, throughout the spring and summer, we\u2019ll celebrate the lives and lore of the working pros on our rivers, lakes and oceans with an interactive, multi-media project titled #guidelife.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-5784\" src=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185931\/MiddleForkSalmon_JBoling_5132-1000x667.jpg\" alt=\"MiddleForkSalmon_JBoling_5132\" width=\"624\" height=\"416\" srcset=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185931\/MiddleForkSalmon_JBoling_5132-1000x667.jpg 1000w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185931\/MiddleForkSalmon_JBoling_5132-300x200.jpg 300w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185931\/MiddleForkSalmon_JBoling_5132-450x300.jpg 450w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185931\/MiddleForkSalmon_JBoling_5132-50x33.jpg 50w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p style=\"text-align: left;\"><strong>Solid Info<\/strong><\/p>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-5787\" src=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185929\/Warehouse_JBoling_0018-1000x667.jpg\" alt=\"Warehouse_JBoling_0018\" width=\"624\" height=\"416\" srcset=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185929\/Warehouse_JBoling_0018-1000x667.jpg 1000w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185929\/Warehouse_JBoling_0018-300x200.jpg 300w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185929\/Warehouse_JBoling_0018-450x300.jpg 450w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185929\/Warehouse_JBoling_0018-50x33.jpg 50w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185929\/Warehouse_JBoling_0018.jpg 1024w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p>As a gear company with a focus on customer service, we\u2019ve always been here to answer your questions about gear choice, safety, repairs, trip logistics and other boating topics. As we see it, providing information is a key part of our job\u2014as important as providing equipment and apparel. When we redesigned our website in 2013, we added a <a href=\"https:\/\/www.nrs.com\/learn\/\" target=\"_blank\" rel=\"noopener\">Learn Center<\/a> to organize all our written resources in one place, and <a href=\"http:\/\/www.youtube.com\/user\/NRSWEB\" target=\"_blank\" rel=\"noopener\">our YouTube channel<\/a> features hundreds of films on nearly as many subjects, from patching a raft to rolling a kayak. This April we\u2019ll premier an instructional series on Whitewater SUP from ACA instructor and river queen Nikki Gregg. We\u2019ll also add several more pieces to our Quick Tips series, sharing helpful tricks the pros know but your <em>Intro to Paddling<\/em> class didn\u2019t teach you.<\/p>\n<p><strong>Good Times<\/strong><\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5774\" src=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185934\/10455768_726228274082399_8045400669111909665_n.jpg\" alt=\"10455768_726228274082399_8045400669111909665_n\" width=\"898\" height=\"643\" srcset=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185934\/10455768_726228274082399_8045400669111909665_n.jpg 898w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185934\/10455768_726228274082399_8045400669111909665_n-300x215.jpg 300w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185934\/10455768_726228274082399_8045400669111909665_n-419x300.jpg 419w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185934\/10455768_726228274082399_8045400669111909665_n-50x36.jpg 50w\" sizes=\"auto, (max-width: 898px) 100vw, 898px\" \/><\/strong><\/p>\n<p>One of our 2015 resolutions is to get to know you better\u2014not just online or on the phone, but out in the world and on the water. Whether at major festivals or the dozens of local events we attend, we work to connect with real people and add value to communities. In June we\u2019ll host the Melt Awards at the North Fork Championship, a grassroots event quickly becoming North America\u2019s premier celebration of river culture\u2014right in our backyard on Idaho\u2019s North Fork Payette. For the second year running, we\u2019ll help stage PuescoFest in Chile\u2019s Puesco Valley, nicknamed the Whitewater Woodstock, a celebration of free-flowing rivers, music and indigenous culture. We\u2019ll also partner with 5Point Film Festival in its mission to inspire adventure of all kinds, to connect generations through shared experience, to engage passion with a conscience, and to educate through film.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-5778\" src=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185933\/DSC_7018-1-1000x714.jpg\" alt=\"DSC_7018 (1)\" width=\"624\" height=\"446\" srcset=\"https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185933\/DSC_7018-1-1000x714.jpg 1000w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185933\/DSC_7018-1-300x214.jpg 300w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185933\/DSC_7018-1-420x300.jpg 420w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185933\/DSC_7018-1-50x36.jpg 50w, https:\/\/d2kl15j267vxtq.cloudfront.net\/duct-tape\/wp-content\/uploads\/2015\/01\/31185933\/DSC_7018-1.jpg 1024w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p>We\u2019re employee-owners now, but we\u2019ll never forget who we work for\u2014you. We look forward to delivering the gear, service, inspiration and information you rely on us for, and getting to know you in the process. Stay stoked and stay tuned as we head downstream in 2015 and beyond!<\/p>\n<p>The NRS Team<\/p>\n","protected":false},"excerpt":{"rendered":"<p>First, let us take  the time to say thanks. Thanks for your support over the past year, and the previous 42. Thanks for believing in us, our gear and our customer service. Thanks for letting us be a part of your adventures on the water.<\/p>\n","protected":false},"author":21,"featured_media":5781,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[339],"tags":[419,420,374],"class_list":["post-5766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nrs-culture","tag-employee-ownership","tag-esop","tag-inside-nrs","post-grid"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Owning It: A Letter to Our Customers | NRS<\/title>\n<meta name=\"description\" content=\"NRS celebrates its first anniversary as a 100% employee-owned company with a letter to its customers to say thanks and share what&#039;s downstream in 2015.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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